Terms of Service

Effective Date: July 16, 2026

Welcome to CAZARO. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

Throughout these Terms, the words "CAZARO," "we," "our," and "us" refer to CAZARO, while "you" and "your" refer to any visitor, customer, or user of our website.

1. Eligibility

By using our website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

You agree that all information provided during registration or checkout is accurate, complete, and kept up to date.

2. Products

CAZARO specializes in lingerie, bras, shapewear, sleepwear, and related apparel.

We strive to present our products as accurately as possible. However, actual product colors, textures, and finishes may vary slightly due to:

Device display settings
Screen resolution
Lighting used during photography
Manufacturing variations

Minor differences between product images and the delivered product shall not be considered defects.

Product availability is subject to stock. We reserve the right to discontinue or modify products at any time without prior notice.

3. Pricing

All prices displayed on our website are listed in Indian Rupees (INR).

Prices include applicable taxes unless otherwise stated.

Shipping charges, if applicable, will be displayed during checkout before payment.

We reserve the right to revise prices, promotions, discounts, or offers at any time without prior notice.

4. Orders

Placing an order constitutes an offer to purchase our products.

CAZARO reserves the right to:

Accept or decline any order.
Cancel orders suspected of fraud or misuse.
Limit purchase quantities.
Request additional verification before processing an order.

An order is considered confirmed only after successful payment authorization and confirmation from CAZARO.

If we cannot fulfill your order due to stock availability or other unforeseen circumstances, your payment will be refunded using the original payment method.

5. Payments

We accept payment through secure third-party payment gateways supported by Shopify.

Available payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

CAZARO does not store your complete payment details.

6. Shipping

Orders are processed within our standard processing timeline.

Estimated delivery dates are indicative and may vary because of:

Courier delays
Weather conditions
Regional restrictions
Public holidays
Force majeure events

Ownership and risk of the products transfer to you once the order has been delivered to the shipping address provided during checkout.

7. Returns & Exchanges

Returns and exchanges are governed by our separate Return & Exchange Policy.

Due to hygiene considerations, certain products—including panties, bodysuits, shapewear, intimate accessories, or products with removed hygiene seals—may not be eligible for return or exchange.

Please review our Return & Exchange Policy before placing an order.

8. User Accounts

If you create an account with CAZARO, you are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting unauthorized access to your account.
All activities occurring under your account.

Notify us immediately if you believe your account has been compromised.

9. Promotional Offers

Discounts, promotional codes, referral offers, and seasonal sales are subject to their individual terms.

Unless specifically stated:

Only one promotional code may be applied per order.
Offers cannot be combined.
Promotions have no cash value.
Offers may be withdrawn without notice.

10. Intellectual Property

All content available on the CAZARO website, including but not limited to:

Logos
Product names
Branding
Images
Videos
Illustrations
Graphics
Product descriptions
Website design
Icons
Content

is the exclusive property of CAZARO or its licensors and is protected under applicable intellectual property laws.

No material may be copied, reproduced, distributed, or used commercially without prior written permission.

11. Prohibited Use

You agree not to:

Violate any applicable law.
Attempt unauthorized access to our systems.
Distribute malware or malicious software.
Use bots or automated tools to scrape website content.
Misrepresent your identity.
Interfere with website operations.
Use the website for fraudulent activities.

Violation of these Terms may result in suspension or permanent restriction of access.

12. Third-Party Services

Our website may contain links or integrations with third-party services including payment providers, logistics partners, analytics providers, or social media platforms.

CAZARO is not responsible for the content, privacy practices, or services provided by third parties.

Your interactions with such services are governed by their respective terms.

13. Limitation of Liability

To the maximum extent permitted by law, CAZARO shall not be liable for:

Indirect or incidental damages.
Loss of profits.
Business interruption.
Data loss.
Delays caused by third-party logistics providers.
Events beyond our reasonable control.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless CAZARO, its directors, employees, affiliates, and partners from any claims, liabilities, losses, damages, or expenses arising from:

Your misuse of the website.
Violation of these Terms.
Infringement of another person's rights.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms will become effective immediately upon publication on our website unless otherwise stated.

Continued use of the website constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts where CAZARO's registered office is located.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Email: support@cazaro.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

We aim to respond to all customer inquiries within 1–2 business days.

How it was started...

She never set out to build a lingerie brand. She wanted women to stop believing discomfort was normal.

This is the story of Jayshree Gupta, a woman who turned her own discomfort into a mission that has now guided thousands of women toward better fit, better comfort and everyday confidence.

Chapter 1: Millions of women adjust their bra every single day. Most think that is normal.

It is not. And one woman's decision to question that discomfort became the beginning of Cazaro.

Before Cazaro, Jayshree worked in aviation as an air hostess long hours, constant movement, strict presentation and very little room for discomfort.
Yet beneath the polished uniform was a daily frustration. Her bra never felt quite right. It dug in. It shifted. It needed constant adjustment. By the end of the day, relief meant taking it off.

Like millions of women, she assumed: “This is simply how bras are.”

But one question changed everything: Was it just her?

“I keep adjusting it all day.” - Her colleague
“The straps always leave marks.” - Her friend
“I cannot wait to take it off.”— almost every woman
“I do not think I have ever known my real size.” - the real issue

Chapter 2: She asked one woman. Then another. Then many more.

The words were different, but the experience was almost always the same.
Women were living with pain, wrong sizing, poor support, constant readjustment and a complete lack of proper guidance. This was not just about lingerie. It was about health, awareness, posture, confidence and the small daily discomforts women had learned to tolerate.

The problem was not that women did not care. The problem was that nobody had taught them what the right fit should feel like.

The mission came before the business.

Jayshree discussed the idea with her husband. She was not simply thinking about launching a lingerie store. She wanted to create a place where women could finally understand their body, discover the right product and feel comfortable every day.

“I do not want women to spend their whole day adjusting their bra—or rushing home just to remove it.”

She left aviation, stepped away from a stable career and began building something deeply personal: a fitting-led lingerie business rooted in education, consultation and care.

Chapter 3: Before selling products, she started with conversations.

One woman. One fitting. One honest conversation at a time.

Jayshree did not begin with a catalogue. She began by understanding why women were uncomfortable, what they had been wearing, how their body had changed and what support they actually needed.

The most important question was not “What size do you wear?” It was “How do you feel at the end of your day?”

Consultation became the heart of Cazaro. The product was important but choosing the right product for the right body mattered even more.

She researched beyond what was easily available.

Jayshree studied products, fabrics, construction and sizing. She travelled, explored international options, spoke with suppliers and searched for products that could serve different body types and sizes with dignity.

She quoted “Every woman deserves better than something that is simply good enough.”

Chapter 4: The rise and the fall of Cazaro. But...

A private fitting studio built around trust.

Over time, Cazaro grew into a dedicated store and private fitting studio in Powai, Mumbai, India.

Women could speak openly, get expert guidance and find products suited to their bodies without embarrassment or pressure. The space was large, the inventory was extensive and the fitting experience was deeply personal.

The business was growing. The mission was working. Then the world stopped.

The setback...
Then everything went quiet.
COVID19 Happened. Like many businesses shutdown and some in super survival stage. And the Cazaro of one in many went to edge of shutdown. Lose her private fiiting studio, Lakhs of Inventories to dead stock... Stuff and Team salaries were paid becuase she believe everyone contributed and supported her and that her payback to them & her loyalty to all.

The fitting studio that had once been filled with conversations became silent.
It was not the end of Cazaro but it was one of the hardest chapters in its story...
But...

Chapter 5: Not from another showroom. But from home.

The setback changed the business, but it did not change the purpose. Jayshree rebuilt from her home, supported by a team of fitting experts and the trust she had built over years.

Consultations continued. Products were sold from home and online. There were challenges with sourcing, cargo, shipping and operations but each one was handled with the same persistence that started the journey.

Purpose refused to disappear.

The story continues...

Sixteen years of learning. One mission unchanged.
In 2025, Jayshree decided to go all in again. With a stronger network, an experienced team and a renewed vision, Cazaro was rebuilt for its next chapter....

Reason to continue this journey

“We do not want women to believe discomfort is normal.We want the right fit to become the standard.”

Cazaro is more than a product business. It is a growing community built around education, comfort, confidence and the belief that every woman deserves to feel supported every single day.

JAYSHREE’S MISSION

Jayshree Gupta

Founder of Cazaro

More Than Lingerie. A Better Relationship With Comfort.

Cazaro was founded with one simple mission:
To help every woman experience the comfort of a perfectly fitting bra.
What began as a passion for better-fitting lingerie has grown into a trusted brand that has helped more than 50,000 women discover their ideal fit.
Led by founder Jayshree Gupta, Cazaro has spent over 16 years....

Let’s Connect on LinkedIn