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Shipping Policy

Effective Date: July 16, 2026

Thank you for shopping with CAZARO. We are committed to delivering your order safely, efficiently, and on time. Please review our shipping policy before placing an order.

1. Shipping Coverage

We currently ship across India.

At this time, we do not offer international shipping. If we expand our shipping network in the future, updates will be posted on our website.

2. Order Processing

Orders are typically processed within 2–4 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During festive seasons, sale events, or new product launches, processing times may be slightly longer due to increased order volumes.

3. Delivery Timeline

Once dispatched, most orders are delivered within 5–10 business days, depending on your location.

Estimated delivery timelines may vary based on:

  • Delivery destination

  • Courier partner availability

  • Weather conditions

  • Public holidays

  • Local restrictions

  • Other unforeseen circumstances beyond our control

Please note that delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, CAZARO may offer free shipping promotions, which will be communicated on our website or through marketing campaigns.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS containing:

  • Your tracking number

  • Courier partner details

  • Tracking link (where available)

Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a package to us.

To help ensure successful delivery, please provide:

  • A complete shipping address

  • A valid mobile number

  • Accurate landmark details (if applicable)

If delivery cannot be completed because of incorrect address details, repeated failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply for re-dispatch.

7. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address modifications can only be made before your order has been dispatched.

Once an order has been shipped, we may not be able to reroute or modify the delivery address.

8. Delayed Deliveries

While we work closely with our logistics partners, occasional delays may occur due to circumstances beyond our control, including but not limited to:

  • Extreme weather conditions

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • High shipping volumes during festive seasons

  • Courier network delays

We appreciate your patience in such situations and will assist you in tracking your shipment whenever possible.

9. Lost or Damaged Shipments

If your package appears to be lost in transit or arrives visibly damaged, please contact our customer support team within 48 hours of receiving the delivery notification.

To help us investigate the issue promptly, please provide:

  • Your order number

  • Photographs of the package (if damaged)

  • Photographs of the product(s)

  • A brief description of the issue

We will coordinate with the courier partner to resolve the matter as quickly as possible.

10. Incorrect Orders

If you receive an incorrect item, please notify us within 3 days of delivery.

Please include:

  • Your order number

  • Images of the product received

  • Images of the packaging

  • A brief explanation of the issue

Upon verification, we will arrange a replacement or provide an appropriate resolution, subject to product availability.

11. Undeliverable Shipments

Orders returned to us due to any of the following may require additional shipping charges before they can be resent:

  • Incorrect shipping address

  • Incomplete address

  • Customer unavailable after multiple delivery attempts

  • Refusal to accept delivery

If we are unable to re-establish contact regarding an undeliverable order within a reasonable period, the order may be cancelled in accordance with our Return & Exchange Policy.

12. Contact Us

If you have any questions regarding your shipment or require assistance with tracking your order, we're here to help.

CAZARO Customer Support

Email: support@cazaro.com

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

Please include your Order Number in all shipping-related inquiries so we can assist you more efficiently.

How it was started...

How it was started...

She never set out to build a lingerie brand. She wanted women to stop believing discomfort was normal.

This is the story of Jayshree Gupta, a woman who turned her own discomfort into a mission that has now guided thousands of women toward better fit, better comfort and everyday confidence.

Chapter 1: Millions of women adjust their bra every single day. Most think that is normal.

It is not. And one woman's decision to question that discomfort became the beginning of Cazaro.

Before Cazaro, Jayshree worked in aviation as an air hostess long hours, constant movement, strict presentation and very little room for discomfort.
Yet beneath the polished uniform was a daily frustration. Her bra never felt quite right. It dug in. It shifted. It needed constant adjustment. By the end of the day, relief meant taking it off.

Like millions of women, she assumed: “This is simply how bras are.”

But one question changed everything: Was it just her?

“I keep adjusting it all day.” - Her colleague
“The straps always leave marks.” - Her friend
“I cannot wait to take it off.”— almost every woman
“I do not think I have ever known my real size.” - the real issue

Chapter 2: She asked one woman. Then another. Then many more.

The words were different, but the experience was almost always the same.
Women were living with pain, wrong sizing, poor support, constant readjustment and a complete lack of proper guidance. This was not just about lingerie. It was about health, awareness, posture, confidence and the small daily discomforts women had learned to tolerate.

The problem was not that women did not care. The problem was that nobody had taught them what the right fit should feel like.

The mission came before the business.

Jayshree discussed the idea with her husband. She was not simply thinking about launching a lingerie store. She wanted to create a place where women could finally understand their body, discover the right product and feel comfortable every day.

“I do not want women to spend their whole day adjusting their bra—or rushing home just to remove it.”

She left aviation, stepped away from a stable career and began building something deeply personal: a fitting-led lingerie business rooted in education, consultation and care.

Chapter 3: Before selling products, she started with conversations.

One woman. One fitting. One honest conversation at a time.

Jayshree did not begin with a catalogue. She began by understanding why women were uncomfortable, what they had been wearing, how their body had changed and what support they actually needed.

The most important question was not “What size do you wear?” It was “How do you feel at the end of your day?”

Consultation became the heart of Cazaro. The product was important but choosing the right product for the right body mattered even more.

She researched beyond what was easily available.

Jayshree studied products, fabrics, construction and sizing. She travelled, explored international options, spoke with suppliers and searched for products that could serve different body types and sizes with dignity.

She quoted “Every woman deserves better than something that is simply good enough.”

Chapter 4: The rise and the fall of Cazaro. But...

A private fitting studio built around trust.

Over time, Cazaro grew into a dedicated store and private fitting studio in Powai, Mumbai, India.

Women could speak openly, get expert guidance and find products suited to their bodies without embarrassment or pressure. The space was large, the inventory was extensive and the fitting experience was deeply personal.

The business was growing. The mission was working. Then the world stopped.

The setback...
Then everything went quiet.
COVID19 Happened. Like many businesses shutdown and some in super survival stage. And the Cazaro of one in many went to edge of shutdown. Lose her private fiiting studio, Lakhs of Inventories to dead stock... Stuff and Team salaries were paid becuase she believe everyone contributed and supported her and that her payback to them & her loyalty to all.

The fitting studio that had once been filled with conversations became silent.
It was not the end of Cazaro but it was one of the hardest chapters in its story...
But...

Chapter 5: Not from another showroom. But from home.

The setback changed the business, but it did not change the purpose. Jayshree rebuilt from her home, supported by a team of fitting experts and the trust she had built over years.

Consultations continued. Products were sold from home and online. There were challenges with sourcing, cargo, shipping and operations but each one was handled with the same persistence that started the journey.

Purpose refused to disappear.

The story continues...

Sixteen years of learning. One mission unchanged.
In 2025, Jayshree decided to go all in again. With a stronger network, an experienced team and a renewed vision, Cazaro was rebuilt for its next chapter....

Reason to continue this journey

“We do not want women to believe discomfort is normal.We want the right fit to become the standard.”

Cazaro is more than a product business. It is a growing community built around education, comfort, confidence and the belief that every woman deserves to feel supported every single day.

JAYSHREE’S MISSION

Jayshree Gupta

Founder of Cazaro
More Than Lingerie. A Better Relationship With Comfort.

Cazaro was founded with one simple mission:
To help every woman experience the comfort of a perfectly fitting bra.
What began as a passion for better-fitting lingerie has grown into a trusted brand that has helped more than 50,000 women discover their ideal fit.
Led by founder Jayshree Gupta, Cazaro has spent over 16 years....

Let’s Connect on LinkedIn
16 YEARS OF EXPERIENCE

WOMAN
FOUNDER-LED

SERVED
56000+ CUSTOMERS

TRUSTED BY
WOMEN