Return & Exchange Policy

Effective Date: July 16, 2026

At CAZARO, we want you to shop with confidence. We understand that finding the perfect fit is important, especially when shopping for lingerie online. If something isn't quite right, we're here to help.

Please read our Return & Exchange Policy carefully before placing your order.

1. Return Eligibility

We accept return requests for eligible products within 7 days from the date your order is delivered.

To qualify for a return, the product must:

• Be unused and unworn.

• Be unwashed.

• Have all original tags attached.

• Include all original packaging, accessories, and inserts.

• Be free from stains, makeup, perfume, deodorant, pet hair, or odors.

• Be in its original saleable condition.

Products that do not meet these conditions may not be eligible for return.

2. Products Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

• Panties and briefs

• Bodysuits

• Shapewear

• Intimate accessories

• Products with removed hygiene seals

• Products with missing tags

• Gift cards

• Final sale or clearance items (unless otherwise stated)

These restrictions help ensure the highest standards of hygiene for all customers.

3. Exchange Policy

If the size or fit isn't right, you may request an exchange within 7 days of delivery, subject to product availability.

Exchange requests are accepted only for eligible products that satisfy the return conditions outlined above.

If your requested size or style is unavailable, we may offer:

• Store Credit, or

• An alternative product of equivalent value (with your approval).

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team with:

• Your Order Number

• Reason for the request

• Images of the product (if applicable)

Our team will review your request and guide you through the next steps.

Approved requests will be scheduled for pickup wherever service is available.

5. Return Shipping

For approved returns and exchanges, CAZARO may arrange a pickup through one of our logistics partners.

Depending on the reason for the return:

• Return shipping charges may be deducted from your refund or Store Credit.

• If the return is due to a damaged, defective, or incorrect product delivered by CAZARO, return shipping charges will not apply.

6. Quality Inspection

All returned products undergo a quality inspection upon arrival at our warehouse.

If the product satisfies our return eligibility criteria, your refund, Store Credit, or exchange will be processed.

If the returned item does not meet our quality standards, we reserve the right to decline the return and send the product back to you.

7. Refunds

Once your returned item has passed quality inspection, refunds are processed within 5–7 business days.

Refunds will be issued using the original payment method used for placing the order.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Original shipping charges (if any) are generally non-refundable unless the return is due to an error on our part.

8. Store Credit

Where applicable, Store Credit may be issued instead of a monetary refund.

Store Credit:

• Will be issued electronically.

• Can be redeemed on future purchases made through the CAZARO website.

• Cannot be exchanged for cash.

• Is non-transferable unless otherwise stated.

Any validity period for Store Credit will be communicated at the time of issuance.

9. Damaged, Defective, or Incorrect Products

We sincerely apologize if you receive a product that is damaged, defective, or different from what you ordered.

Please notify us within 48 hours of delivery by providing:

• Your Order Number

• Clear photographs of the product

• Photographs of the packaging

• A brief description of the issue

After verification, we will arrange an appropriate resolution, which may include:

• Replacement

• Exchange

• Full refund

• Store Credit

depending on product availability and the nature of the issue.

10. Order Cancellations

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled.

If cancellation is approved before dispatch, any eligible refund will be processed to your original payment method.

11. Refused Deliveries

If a shipment is refused at the time of delivery or returned to us due to an incorrect address, failed delivery attempts, or customer unavailability, any applicable shipping or handling charges incurred by CAZARO may be deducted before processing a refund or Store Credit.

12. Exceptions

CAZARO reserves the right to refuse returns, exchanges, or refunds in cases of:

• Excessive or repeated return requests.

• Suspected misuse of the return policy.

• Fraudulent activity.

• Products intentionally damaged after delivery.

• Items returned without prior approval where required.

Such decisions will be made fairly and at our sole discretion.

13. Contact Us

For any questions regarding returns or exchanges, please contact our Customer Support team.

CAZARO Customer Support

Email: support@cazaro.com

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

To help us assist you quickly, please include your Order Number in all correspondence.