Privacy Policy

Effective Date: July 16, 2026

At CAZARO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, create an account, make a purchase, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Mobile number
Billing address
Shipping address
Order history
Account login credentials (if applicable)

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your complete debit card, credit card, or banking details on our servers.

Payment gateways may collect payment information in accordance with their own privacy policies.

Device & Technical Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Time zone
Language preference
Pages visited
Time spent on pages
Referral source
Cookies and similar technologies

This information helps us improve website performance and customer experience.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products
Provide customer support
Send order confirmations and shipping updates
Manage returns and exchanges
Verify transactions
Prevent fraud and unauthorized activity
Improve our products and services
Personalize your shopping experience
Respond to your inquiries
Comply with legal obligations

Where permitted by law, we may also send promotional emails, SMS messages, or WhatsApp updates regarding new launches, offers, and collections. You may opt out of marketing communications at any time.

3. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Keep items in your shopping cart
Improve website functionality
Analyze visitor behavior
Measure marketing performance
Deliver relevant advertisements

You may disable cookies through your browser settings; however, doing so may affect certain website features.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers solely for the purpose of operating our business, including:

Shopify
Payment gateways
Courier and logistics partners
Email and SMS service providers
Customer support platforms
Marketing and analytics providers
Fraud prevention services

These providers are authorized to use your information only to perform services on our behalf.

5. Shopify Platform

Our online store is powered by Shopify.

When you browse or make purchases through our website, Shopify processes certain information required to provide secure checkout, payment processing, website hosting, fraud prevention, and store functionality.

For more information about Shopify's privacy practices, please visit Shopify's Privacy Policy.

6. Marketing Communications

If you choose to subscribe, we may contact you regarding:

Product launches
Exclusive offers
Restocks
Promotions
Brand updates
Educational content related to fit and lingerie care

You may unsubscribe from marketing emails by clicking the "Unsubscribe" link or contacting us directly.

Transactional communications, such as order confirmations and shipping notifications, cannot be opted out of while an order is active.

7. Data Security

We implement reasonable technical, organizational, and administrative safeguards to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to maintain industry-standard security practices, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain your information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

9. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Update your account details
Delete your personal information
Withdraw consent for marketing communications
Request a copy of your personal data where applicable

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or partner services.

CAZARO is not responsible for the privacy practices or content of these external websites.

We encourage you to review their respective privacy policies before sharing personal information.

12. International Data Processing

Your information may be processed or stored on servers located outside your state or country through trusted technology providers.

Whenever such transfers occur, we take reasonable measures to ensure your information remains protected in accordance with applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

The latest version will always be available on our website with the updated effective date.

Continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

CAZARO Customer Support

Email: support@cazaro.com

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

We will make reasonable efforts to respond to all privacy-related requests within a reasonable timeframe.

How it was started...

She never set out to build a lingerie brand. She wanted women to stop believing discomfort was normal.

This is the story of Jayshree Gupta, a woman who turned her own discomfort into a mission that has now guided thousands of women toward better fit, better comfort and everyday confidence.

Chapter 1: Millions of women adjust their bra every single day. Most think that is normal.

It is not. And one woman's decision to question that discomfort became the beginning of Cazaro.

Before Cazaro, Jayshree worked in aviation as an air hostess long hours, constant movement, strict presentation and very little room for discomfort.
Yet beneath the polished uniform was a daily frustration. Her bra never felt quite right. It dug in. It shifted. It needed constant adjustment. By the end of the day, relief meant taking it off.

Like millions of women, she assumed: “This is simply how bras are.”

But one question changed everything: Was it just her?

“I keep adjusting it all day.” - Her colleague
“The straps always leave marks.” - Her friend
“I cannot wait to take it off.”— almost every woman
“I do not think I have ever known my real size.” - the real issue

Chapter 2: She asked one woman. Then another. Then many more.

The words were different, but the experience was almost always the same.
Women were living with pain, wrong sizing, poor support, constant readjustment and a complete lack of proper guidance. This was not just about lingerie. It was about health, awareness, posture, confidence and the small daily discomforts women had learned to tolerate.

The problem was not that women did not care. The problem was that nobody had taught them what the right fit should feel like.

The mission came before the business.

Jayshree discussed the idea with her husband. She was not simply thinking about launching a lingerie store. She wanted to create a place where women could finally understand their body, discover the right product and feel comfortable every day.

“I do not want women to spend their whole day adjusting their bra—or rushing home just to remove it.”

She left aviation, stepped away from a stable career and began building something deeply personal: a fitting-led lingerie business rooted in education, consultation and care.

Chapter 3: Before selling products, she started with conversations.

One woman. One fitting. One honest conversation at a time.

Jayshree did not begin with a catalogue. She began by understanding why women were uncomfortable, what they had been wearing, how their body had changed and what support they actually needed.

The most important question was not “What size do you wear?” It was “How do you feel at the end of your day?”

Consultation became the heart of Cazaro. The product was important but choosing the right product for the right body mattered even more.

She researched beyond what was easily available.

Jayshree studied products, fabrics, construction and sizing. She travelled, explored international options, spoke with suppliers and searched for products that could serve different body types and sizes with dignity.

She quoted “Every woman deserves better than something that is simply good enough.”

Chapter 4: The rise and the fall of Cazaro. But...

A private fitting studio built around trust.

Over time, Cazaro grew into a dedicated store and private fitting studio in Powai, Mumbai, India.

Women could speak openly, get expert guidance and find products suited to their bodies without embarrassment or pressure. The space was large, the inventory was extensive and the fitting experience was deeply personal.

The business was growing. The mission was working. Then the world stopped.

The setback...
Then everything went quiet.
COVID19 Happened. Like many businesses shutdown and some in super survival stage. And the Cazaro of one in many went to edge of shutdown. Lose her private fiiting studio, Lakhs of Inventories to dead stock... Stuff and Team salaries were paid becuase she believe everyone contributed and supported her and that her payback to them & her loyalty to all.

The fitting studio that had once been filled with conversations became silent.
It was not the end of Cazaro but it was one of the hardest chapters in its story...
But...

Chapter 5: Not from another showroom. But from home.

The setback changed the business, but it did not change the purpose. Jayshree rebuilt from her home, supported by a team of fitting experts and the trust she had built over years.

Consultations continued. Products were sold from home and online. There were challenges with sourcing, cargo, shipping and operations but each one was handled with the same persistence that started the journey.

Purpose refused to disappear.

The story continues...

Sixteen years of learning. One mission unchanged.
In 2025, Jayshree decided to go all in again. With a stronger network, an experienced team and a renewed vision, Cazaro was rebuilt for its next chapter....

Reason to continue this journey

“We do not want women to believe discomfort is normal.We want the right fit to become the standard.”

Cazaro is more than a product business. It is a growing community built around education, comfort, confidence and the belief that every woman deserves to feel supported every single day.

JAYSHREE’S MISSION

Jayshree Gupta

Founder of Cazaro

More Than Lingerie. A Better Relationship With Comfort.

Cazaro was founded with one simple mission:
To help every woman experience the comfort of a perfectly fitting bra.
What began as a passion for better-fitting lingerie has grown into a trusted brand that has helped more than 50,000 women discover their ideal fit.
Led by founder Jayshree Gupta, Cazaro has spent over 16 years....

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